Order Tracking
Understanding Your Order Status
Because we value transparency, here is what each stage of the process means for your piece:
1. Order Confirmed
We have received your order and it is being reviewed by our workshop team.
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Ready-to-Ship items: Will move to processing immediately.
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Custom-Made items: Are being scheduled for production (wood selection, sizing, and finishing).
2. Processing & Finishing
Your piece is being prepared.
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Ready-to-Ship: We are performing final quality checks, surface dusting, and packing. (Typically 1–2 business days).
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Custom-Made: Your furniture is being built, sanded, and finished. (Typically 7–15 business days, depending on the complexity).
3. Shipped (In Transit)
Your order has left our Alameda, CA workshop or partner facility and is with the carrier (DHL, UPS, FedEx, or Freight Partner). You will receive a tracking number via email at this stage.
Common Tracking Questions
Where is my tracking number? Once your order is packed and labeled, we will send a Shipping Confirmation email with your tracking ID.
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If you don’t see it, please check your Spam/Junk folder.
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If it has been more than 3 business days (for Ready-to-Ship) or 16 business days (for Custom) and you haven’t received a code, please contact us.
My tracking says “Label Created” but no movement. It can take 24–72 hours for the carrier to scan the package after we hand it over. International shipments may also pause briefly at customs checkpoints. This is normal.
My package hasn’t moved in a while.
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Standard Delay: If tracking shows no movement for more than 5 business days, please contact us so we can investigate with the carrier.
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Lost in Transit: If a package shows no movement for 8+ business days or is not delivered within 15 business days of shipping, we will consider it lost and arrange a replacement or refund immediately.
I ordered multiple items, but only one arrived. To ensure safety and manage weight, we often ship tree-shaped bookcases and coffee tables in separate boxes. They may arrive on different days. Check your tracking link to see if there are multiple “child” shipments associated with your order.
To track your order, please enter your Tracking ID in the box below and press the “Track” button. This Tracking ID was sent to the email address you provided when placing your order. You will receive an email once your order has been completed, which will include the Tracking ID.
If you encounter any issues, please feel free to contact our support team for assistance.
If you don’t receive a ‘Completed Order’ email from us, please check your spam folder.
Or you can contact us using the information below:
